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Cancellation & Refund Policy


Last Updated: [2023-11-24]


This Cancellation & Refund Policy applies to the services provided by Aesthetics Center Turkey, a sub-company of Askeroglu Health Group Limited, through the website (referred to as the “Website”). Please read this policy carefully before proceeding with our services.


  1. Surgery Deposit and Pre-Payments

Aesthetics Center Turkey requires a surgery deposit for an online consultation service, as well as to secure hospital and surgeons’ dates for each patient. This deposit is collected to facilitate the booking process and is non-refundable under any circumstances. The surgery deposit ensures a commitment from the patient for the proposed medical services.

  1. Refund Exception: Valid Reasons and Emergency Situations

While the surgery deposit and pre-payments are generally non-refundable, we understand that unforeseen circumstances may arise. Patients facing valid reasons or emergency situations may be eligible for a postponement of their surgeries.

  1. Postponement Policy

Patients with valid reasons or facing emergency situations may choose to postpone their surgeries for up to two years from the date of the initial payment. The surgery deposit and any pre-payments made will be honored for the rescheduled surgery within this two-year period.

  1. Valid Reasons and Emergency Situations

Valid reasons and emergency situations may include, but are not limited to:


– Personal health emergencies

– Family emergencies

– Sudden change in employment or financial circumstances

– Unforeseen travel restrictions or issues with obtaining travel visas

  1. Refund Request Process

To postpone a surgery, patients must provide documentation supporting their valid reasons or emergency situations. This documentation may include medical certificates, legal documentation, or other relevant evidence.

  1. Contact Information

For any inquiries or to initiate the refund exception or postponement process, please contact our customer service team at [].

  1. Compliance with UK Laws

This Cancellation & Refund Policy is in compliance with the laws of the United Kingdom. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

  1. Changes to Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes acceptance of the modified policy.


By using our services, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this Cancellation & Refund Policy. If you have any questions or concerns, please contact us at [].

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